Retention Marketing
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Email Marketing Strategy
I design email programs that nurture relationships, drive repeat purchases, and keep your brand top-of-mind. From automated flows to daily campaigns, every send is rooted in strategy, designed for engagement, and measured for results.
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SMS Marketing & Mobile Engagement
Text messaging is one of the most direct ways to connect with your customers. I create SMS strategies that feel personal and timely—sharing exclusive offers, product launches, and updates in a way that adds value without overwhelming your audience.
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Loyalty & Rewards Programs
Keeping customers is just as important as finding new ones. I develop loyalty programs that are easy to understand, rewarding to join, and on-brand—encouraging repeat purchases and turning satisfied buyers into brand advocates.
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Customer Journey Mapping
I map the full customer lifecycle, from first purchase to repeat orders, identifying moments to surprise, delight, and re-engage. This approach ensures your retention efforts feel intentional, personalized, and consistent across every touchpoint.
Keeping a customer is more valuable—and more cost-effective—than finding a new one. I design retention strategies that deepen relationships, increase lifetime value, and keep your brand at the top of your customers’ minds. From automated email flows and targeted SMS campaigns to loyalty programs and customer journey mapping, I create experiences that feel personal, consistent, and on-brand—turning one-time shoppers into lifelong advocates.